Privacy Policy

Last updated: November 24, 2024

At SiteSpeak, a product of buildmatic.ai operated by 7th Pillar Infotech Private Limited ("Company", "we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website redesign and AI voice assistant services.

1. Information We Collect

Information You Provide

• Contact Information: Email address when you submit a redesign request
• Website Information: Your website URL for analysis and redesign
• Business Information: Business name, contact details, and content from your existing website
• Payment Information: Billing details processed through our secure payment provider

Information Collected Automatically

• Usage Data: Pages visited, time spent, and interactions with our website
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and referring URLs

Voice Assistant Data

If you use our AI voice assistant service:

• Voice recordings during active conversations
• Transcripts of voice interactions
• Questions asked and responses provided

2. How We Use Your Information

We use collected information to:

• Analyze your existing website for redesign purposes
• Create and deliver your redesigned website
• Train and customize your AI voice assistant
• Communicate with you about your project
• Process payments and send invoices
• Improve our services and develop new features
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)

3. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in delivering our services (hosting, payment processing, AI services)
• Business Partners: With your consent, for joint offerings
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for data in transit
• Encrypted storage for sensitive data
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with physical security

5. Data Retention

We retain your information for:

• Active Accounts: As long as you maintain an active relationship with us
• Project Files: 1 year after project completion
• Voice Recordings: 30 days, unless longer retention is required for service improvement
• Payment Records: As required by law (typically 7 years)

You may request deletion of your data at any time, subject to legal retention requirements.

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete data
• Deletion: Request removal of your data
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data

To exercise these rights, contact us at hello@buildmatic.ai.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and usage
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

8. Third-Party Services

Our services integrate with third-party providers including:

• Supabase (database and authentication)
• Anthropic (AI services)
• Daily.co (voice communication)
• Stripe (payment processing)

Each provider has their own privacy policy governing their use of your data.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our website. The "Last updated" date at the top indicates the latest revision.

12. Contact Us

For privacy-related questions or concerns:

Email: hello@buildmatic.ai

Company: 7th Pillar Infotech Private Limited